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getabed.co.uk is a trading name of Key Resorts Ltd which has been trading since 1991. getabed.co.uk is an innovative and rapidly expanding company supplying UK travel and agents and tour operators alike with all land arrangements worldwide. We really do feature everything but the flight!
We believe our staff are our biggest asset and are vital to the continued future success of the company. With this in mind, getabed.co.uk's staff are amongst the highest paid in the industry with excellent salary packages. The packages includes up to 25 days paid annual leave, pension scheme and travel concessions.
Your hours of work will be 37.5 hours per week and your shifts will fall between Monday - Friday. Our current opening times are:
Monday - Friday : 08:30 - 18:30
Saturday : 09:00 – 17:30
Sundays : Closed
Our Customer Support Team are available on Bank Holidays
If you are interested in enquiring about vacancies at getabed.co.uk, please email your CV to recruitment@getabed.co.uk
Current Recruitment opportunities as of August 2010:
Customer Support Agent, Product Manager - USA, Product Manager - Med
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Product Managers
We are looking for Product Managers specifically to cover the USA and the Eastern and Western Med.
Essential Experience and skills required
• Significant recent experience in a product role within the travel industry
• Proven track record in successfully developing a product portfolio in your specific area, either the USA or the Eastern/Western Med
• Proven record of product strategy management
• Experience in online travel product distribution preferred
• Excellent self motivation, adaptability and initiative
• Good analytical skills
• Excellent time management, planning and organisational skills
• Good business analysis, reporting and presentation skills
• Experience in contracting/purchasing hotel inventory would be an advantage
Job Summary
Reporting directly to the MD, this new and exciting role will initially require the planning and development of our product within your designated area. Once your initial planning has taken place you will be responsible for reviewing and rationalising current product and geography in your region.
You will take full ownership of your specified region, highlighting areas where additional product is required, removing poorly performing stock, and ultimately, increasing sales in your areas of responsibility.
You will join an existing and fast growing product team, where opportunity for career development exists.
Key Tasks and Responsibilities
The key duties of the post are as follows :-
• Implement product enhancements, develop product strategy and manage specific region
• Prioritise projects in conjunction with Directors and senior management
• Rationalisation of destination geography and mapping
• Ensuring accurate product data across the portfolio
• Develop an understanding of specific product requirements across various distribution channels, through market research, competitor analysis and technical developments
• Reporting weekly to the MD on progress
• Reporting to and liaising with sales and marketing to ensure product delivery matches customer requirements
• You will have overall responsibility for the administration of all direct hotel and land product within your region
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Customer Support Agent
This role is an exciting and challenging one. Customer Support agents are the front-line of our business. The main purpose of the role is communicating with our clients and suppliers on a daily basis over the telephone and via email; to assist them in a variety of ways with the booking process. We pride ourselves on delivering the best cutomer service within our travel sector this is delivered by our Customer Support Team.
Essential Experience
Although no essential qualifications are required; a basic knowledge of Microsoft Office is preferred. No essential experience is required although a back ground in the travel industry or a customer service role is preferred. An ability to multi-task and an excellent telephone manner is also a benefit. The successful candidate will be comfortable using their own initiative as well as working as part of a team.
Key Tasks and Responsibilities
The key duties of the post are as follows :-
• Assisting our agents in making, administering and cancelling bookings on our own website and with alternative suppliers.
• Responding to client queries via email and telephone.
• Answering calls in our busy Customer Support department, assisting with the query, as well as taking messages and transferring calls to relevant persons.
• Assisting clients in resort and liaising with suppliers to ensure that the excellent Getabed service levels are maintained and surpassed.
• General office and administration duties as per the needs and changes of the business.
Working hours
Mon-Fri 8:30 to 17:00 or 10:00 - 18:30
Every other Sat 09:00 to 17:30 (day in lieu) and share of bank holidays between the team.
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We are offering competitive salaries subject to experience and skills.
Please email a current CV with a covering letter to recruitment@getabed.co.uk